A clear, naturally lit photo with your pet’s face visible works best. Phone photos are absolutely fine—professional photography isn’t needed. Avoid heavy filters or deep shadows. If you’re unsure, send us your photo and we’ll review it before painting begins.

Yes. We can combine pets, people, or backgrounds from separate photos into one composition. We’ll first confirm that your images work well together. Complex multi-subject requests may require a custom quote.

Your final portrait is never generated or printed by AI. It is painted by hand in oils on canvas by a real artist. We may use AI-assisted tools only to prepare a digital composition preview, helping you confirm the layout, crop, background, or style before painting begins.

Yes. You’ll receive a digital preview to review before your artist begins. You can request reasonable adjustments to the composition at this stage. Major changes after approval, such as a new photo or a different style, may require additional time or cost.

Your artist will work to capture the features, expression, and personality you love most. Because every portrait is painted by hand, the final piece includes natural brushwork and the artistic character of your chosen style—it is not a pixel-for-pixel copy.

A 30% deposit reserves your place in our studio. The remaining balance is due only after you approve photos of the finished artwork and before shipment. Please see our cancellation policy for deposit terms.

Yes. We’ll send clear photos of your completed portrait for approval before it is framed, if selected, and shipped.

Production and delivery times vary by portrait size, number of subjects, revisions, and destination. We’ll confirm your estimated timeline after reviewing your order and send tracking once it ships.

Each portrait is fully dried and inspected before shipping. As with any artwork, keep it out of reach of pets and never allow chewing or ingestion. If your pet has known sensitivities, please contact us before ordering.